EEP16 Problem

!!! Please ensure, that your contribution or question is placed into the relevant section !!!
Questions about rolling stock, for example, do not belong in "Questions about the Forum". Following is perhaps the right area where your question will be better looked after:
General questions to EEP , Splines, rolling stock, Structures in EEP, landscape elements, Signalling system and controlling, designers, Europe-wide EEP meetings , Gossip
Your cooperation to keep the forum clear is appreciated.
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  • I have two laptops, one with Windows 7 the other uses Window 10. I purchased EEP16 in November 2020 installed on both machines and both have run successfully. However suddenly last week I had a problem with the version on Windows 10 laptop. I received a patch for the Windows 7 version and it loaded OK and I have used it ok. The version of EEP16 on my Windows 10 M/C hasn't received a patch and will not proceed beyond the opening panel .

    I have tried restarting my pc but with no success.

    Any suggestions will be welcome

    Tony :ac_1:

    Windows 10 Home 64bit 8 GB RAM Intel core i5 NVIDIA GeForce GT 525M

    EEP14

    EEP 16.4

    :ae_1:

    a w strange