EEP 17 and AMD video card

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  • I am using a AMD video card.


    On starting EEP 16 for the first time EEP 16 gave a message that it would install a AMD driver.
    After that the graphics were ok.


    EEP 17 doesn't install a AMD driver, so the graphics are poor.

    Was this option forgotten in the startup of EEP 17?

    EEP 16.4

    Windows 10 Education

    AMD Ryzen 7 3700XT, 32 GB RAM

    AMD Radeon RX 5600 XT 6GB

  • Was this option forgotten in the startup of EEP 17?

    Hi :)


    this option is not generated by EEP but by your operating system. Myself I'm using a NVIDIA video card. Maybe an owner of an AMD card may help.

    EEP 16.3 plugins 1,2,3,4 patch 2

    This information is outdated. You should have EEP 16.4 without any patch.


    Regards Ingo

    Threema - Sicherer und privater Messenger

    Meine Threema-ID

    Warum Threema?


    Win 11x64 Professional, Gigabyte B360M AORUS, Intel Core i7-8700K, 32GB RAM, NVIDIA GeForce GTX 1050 Ti 4GB, Philips 273V7QDAB Full HD

    Windows Firewall und Defender
    EEP 15.1 Expert Patch 2, Plugins: 1

    EEP 16.4 Expert, Plugins: 1,2,3,4

    EEP 17.0 Expert Patch 3


  • I'm sorry but it was EEP 16 saying that an AMD video card was found and it was going to install a driver of some sort.

    EEP 16.4

    Windows 10 Education

    AMD Ryzen 7 3700XT, 32 GB RAM

    AMD Radeon RX 5600 XT 6GB

  • it was EEP 16 saying that an AMD video card was found and it was going to install a driver of some sort

    Hi :)


    ok, please contact the Support Team.


    Regards Ingo

    Threema - Sicherer und privater Messenger

    Meine Threema-ID

    Warum Threema?


    Win 11x64 Professional, Gigabyte B360M AORUS, Intel Core i7-8700K, 32GB RAM, NVIDIA GeForce GTX 1050 Ti 4GB, Philips 273V7QDAB Full HD

    Windows Firewall und Defender
    EEP 15.1 Expert Patch 2, Plugins: 1

    EEP 16.4 Expert, Plugins: 1,2,3,4

    EEP 17.0 Expert Patch 3


  • The Support Team website hasn''t been updated for a long time.

    I have to select a EEP version and the latest that I can select is EEP 15.


    After pressing send there is a animated gif but no confirmation that the info is accepted, even after long waiting.


    So I will continue working with EEP 16 where the graphics are just good and it does the things I want to do.


    It was only 20 Euro to test EEP 17 which I can affort.

    There no problem.

    EEP 16.4

    Windows 10 Education

    AMD Ryzen 7 3700XT, 32 GB RAM

    AMD Radeon RX 5600 XT 6GB

  • The Support Team website is changed.

    I now can select EEP 16, still no EEP 17.


    I send the problem with my AMD videocard.


    How fast are they with a response?

    EEP 16.4

    Windows 10 Education

    AMD Ryzen 7 3700XT, 32 GB RAM

    AMD Radeon RX 5600 XT 6GB

  • I now can select EEP 16, still no EEP 17.

    Hi :)


    in the German contact form you can choose EEP 17, but in the English version unfortunately you can't. I have informed the support about this.

    How fast are they with a response?

    Usually you will get an answer in time.


    Regards Ingo

    Threema - Sicherer und privater Messenger

    Meine Threema-ID

    Warum Threema?


    Win 11x64 Professional, Gigabyte B360M AORUS, Intel Core i7-8700K, 32GB RAM, NVIDIA GeForce GTX 1050 Ti 4GB, Philips 273V7QDAB Full HD

    Windows Firewall und Defender
    EEP 15.1 Expert Patch 2, Plugins: 1

    EEP 16.4 Expert, Plugins: 1,2,3,4

    EEP 17.0 Expert Patch 3